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Skill Development – Opportunities & Concerns

Tourism
in India seems a robust growth. With the boom in tourism, the trade has adopted
multipronged approaches to sustain this growth. There is also focused emphasis
for product development and strengthening tourism infrastructure. To sustain
the hanging demand of the new generation tourists, priority should be given to
redesign the experience of the tourists through greater organization and
provision of civic facilities, increased emphasis on branding and focused
marketing of tourism products, positioning specially India as a high value

Tourism
in India seems a robust growth. With the boom in tourism, the trade has adopted
multipronged approaches to sustain this growth. There is also focused emphasis
for product development and strengthening tourism infrastructure. To sustain
the hanging demand of the new generation tourists, priority should be given to
redesign the experience of the tourists through greater organization and
provision of civic facilities, increased emphasis on branding and focused
marketing of tourism products, positioning specially India as a high value
destination in new markets.

Over
the past few decades, the Indian Diaspora has formed a significant portion of
immigrant populations in western countries such as United States and Canada.
With a win though, it sought to be the most professional opportunity for
qualified Indians; internal customers. Technically the geographical migration
of labor from one country to another is known as the brain drain. They take
with them the skills and knowledge that they have acquired in their home
country. Draining their services contributing towards the development of the
country; that promises a far higher standard of living in return for their
skills.

To
accelerate the development of tourism human capital in the country, the
emphasis is laid on Skill development schemes by the Government. The objectives
of the scheme are:

I. To provide vocational
training to school leavers, existing workers, ITI graduates etc. to improve
their employability by optimally utilizing the infrastructure available in
Govt., private institutions and the Industry. Existing skills of the persons
can also be tested and certified under this scheme.

II. To build capacity
in the area of development of competency standards, course curricula, learning
material and assessment standards in the country.

We
have a difficult group but an interesting one to handle in the Indian
Hospitality Industry. The 21st century has witnessed a change in the
brain drain pattern wherein the Indian Employers have started to do everything
to retain talent. These companies gained the reputation of global hub to absorb
India’s skilled labor in. Secondly, it is important to work in an environment
that offers a tremendous scope of growth at all levels- personal, professional,
social and Indian economy. Industry is hopeful for future growth thereby
creating employment opportunities for the trained or ready to deliver service
staff. Hospitality industry is evolving to newer shores customized to
understand the various perspectives of the work force that encounters the
competitive challenge with performance management system and customers’ satisfaction.

The seasonality of the business has
some strategic experiments and results that confuse the management to employ
the right number of employees in hotels. This is one of the main reasons why it
is the need of the hour as company’s responsibility to make sure that the bonafide
manpower is aware of what is going on in the firm and do their job. The
prescription is the therapy of a complete satiety package of the intrinsic and
the extrinsic parameters of the individual delectable organization’s composite
goal accomplishment, because your work at your work area is of utmost
importance – effective and efficient.

“The difference between loyalty and
lethargy is productivity” (Peak, 1996). The manpower situation in Indian
Hospitality industry suffers high attrition and low on retention. The current
supply of skilled trained manpower is estimated to be a very dismal of 8.92 %
to the total requirement as per study carried out by Ministry of tourism. The
study anticipates widening gap towards 2016-17. Sources of attrition to be
addressed and retention strategies practiced through Customer Satisfaction,
Motivation – a means to enhance productivity, Training needs, Married to the
job, Understanding customer’s righteousness, Festivity enhanced team spirit,
Formal customer satisfaction measures, Re-skilling HR through technology,
Bridging HR through internal certification courses, Tutoring HR towards
customer- oriented approach (Mathur, Sharma & Bhutani, 2011), Combating
stress at the workplace , Internship impetus, Full-time engagement ,
Encouraging innovativeness, Intra company networking is essential,
Decentralization encourages experimentation, Frequent get-togethers of HRD
staff and periodic surveys is useful, Process orientation should be
strengthened, Entrepreneurship for smaller organizations, Strengthening HRD
service sector – Indian Hospitality.

The
inconsistency acknowledged; reinventing ourselves becomes an ongoing allure and
a standing workittude on our daily things-to-do list.  The stipulated work quotient entrusted to us
is measurement not of the skill or individual, but the activity output
refreshed with a post appraisal slump. Taking the self-assurance,
self-assignment, self-assessment test you can draw to the conclusion that you
are partly competing with the system through your talented edge towards
complete set-up of endeavors and partly making your own domain, or presence in
the operational design to enhance the goodwill and brand value along with
better industrial health and professional hospitality concern; thereby reduce
the chances of attrition understanding trained skilled , semi skilled and
to-be-skilled manpower as a resource in a properly executed quality standard to
influence public perception, thereby building a Sustainable incredible India.

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